Frequently asked questions about: Complaints Procedure
How do I make a complaint?
Complaints Procedure
We do our utmost to deliver our products to your satisfaction. If you are not satisfied or have another complaint, we will, of course, resolve this. We believe it is important that everyone is satisfied with our service and products.
You can submit a complaint in the following ways:
Call us directly
If you would like to speak to us personally, call us on weekdays from 09:00 to 17:00 at our phone number +31 103 011 200 (from Belgium: +32 280 856 25). We will immediately look for a solution.
Send an email
Send an email with your query or complaint, and you will receive a response within one working day. Email: [email protected].
Disputes Committee
We naturally hope it will not be necessary, but if we cannot find a satisfactory resolution, the complaint may be submitted to the disputes committee. Read more about this in the terms of delivery. Additionally, it is possible to submit the complaint to the Disputes Committee via the European ODR Platform.
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Contact
Average waiting time: 2 business days
Get in touch via the contact form
Ifyou are a business, entrepreneur or have a BtoB question, please write to this email address: [email protected]
Average waiting time: 2 business days
Get in touch via the contact form
Ifyou are a business, entrepreneur or have a BtoB question, please write to this email address: [email protected]
Call us
Average waiting time: < 1 minute
Netherlands: +31 (0)10 3011 200
Belgium: +32 280 856 25
We can be reached from 09:00 to 17:00 on weekdays.
Average waiting time: < 1 minute
Netherlands: +31 (0)10 3011 200
Belgium: +32 280 856 25
We can be reached from 09:00 to 17:00 on weekdays.
Facebook Messenger
Average waiting time (during office hours): < 5 minutes
Go to Facebook Messenger
Average waiting time (during office hours): < 5 minutes
Send us a message via Facebook Messenger
