Privacy statement
Personal data, or privacy-sensitive information, is processed via our web shop. Pursana attaches great importance to careful handling of this personal data, which is why it is carefully processed and secured.
.With our processing, we comply with the requirements of privacy legislation. Among other things, this means that:
- We clearly state the purposes for which we process personal data. We do so by means of this privacy statement;
- We limit our collection of personal data to only the personal data needed for legitimate purposes;
- We first seek your explicit consent to process your personal data if your consent is required;
- We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
- We respect your right to provide access to, correct or delete your personal data at your request;
Purasana is part of Flinndal Nederland B.V. and therefore Flinndal Nederland B.V. is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We advise you to read it carefully.
This privacy statement was last updated on 26 June 2018.
Use of personal data
When using our online shop, we obtain certain data from you. This may include personal data. We only store and use personal data which is provided directly by you, in the context of the service you have requested or which, when you provide it, it is clear that it is provided to us for processing. We use the following data for the purposes set out in this privacy statement:
- NAW data
- Telephone number
- Billing address
- E-mail address
- Payment details
- Sex
- Date of birth
- IP address
Register
When purchasing from our online shop, you must first register. After registration, we save the e-mail address and personal data you provided. We save these data so that you do not have to fill them in again each time and so that we can contact you in the context of the execution of the agreement.
We will save the data you provide so that you do not have to fill them in again each time.
We will not provide the to your data to third parties, unless this is necessary within the framework of the execution of the agreement you enter into with us or if it is required by law. If there is a suspicion of fraud or abuse of our webshop, we may hand over personal data to the competent authorities.
Access My Account
Our portal allows you to access a management environment where you can set up, specify and change things yourself.
Order processing
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we may also provide your personal data to third parties. You can read more about this later in this privacy statement.
Advertising
In addition to the information on our website, we may also inform you of our new products and services in the following ways:
- By post
- By e-mail
- From social media
- By phone
Contact form and newsletter
We offer through our online shop the possibility to ask questions through a contact form, where you will be asked to fill in various data to handle your question. You choose which data you provide when doing so. The data you send us will be kept as long as is necessary according to the nature of the form or the content of your e-mail for a full reply and handling.
We offer a newsletter.
We offer a newsletter through which we wish to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your e-mail address will be added to the list of subscribers only with your explicit consent.
Subscribing to e-mail
If you no longer wish to receive e-mail from us, you can easily unsubscribe via the unsubscribe link which appears at the bottom of our e-mails or in your personal area via your login account. You can also contact us to unsubscribe for this purpose. You can also do the same for unsubscribing from any mailings by post.
Subscribing for telephone contact
If you have left your phone number on the website, we may contact you by phone. If you no longer appreciate this, you can easily indicate this via your personal environment login account or by contacting us.
Don't-call-me register and Infofilter
At the end of any commercial phone call from Purasana, you can also use the Call-me-not-register. Unsubscribing from any addressed advertising material can also be done at www.postfilter.nl.
Location details
If necessary for the service, we may collect location data from you. Your permission to do so will be requested at the time.
Disclosure to third parties
We may pass on your data to our partners. In this case, these partners will be involved in the performance of the agreement.
Trustpilot:
Purasana may contact you by email to ask you to review services and/or products you have received from us[, so that we can collect your feedback and improve our services and products (the 'Target'). We use an external company, Trustpilot A/S ('Trustpilot'), to collect your feedback. This means that we provide your name, email address and reference number to Trustpilot for this Purpose. If you would like to know more about how Trustpilot processes your data, please find here the company's Privacy Policy.
Cookies
Our online shop uses cookies. Cookies are also set via third parties engaged by us. Read here more about our cookies.
When you visit our webshop for the first time, a notice will be displayed explaining why we use cookies. Your continued use of our webshop will be taken as consent to this use of cookies.
You are free to disable cookies via your browser. However, please note that our website may then no longer work optimally.
With third parties that place cookies, we have made agreements on the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, please consult the privacy statements of these parties (please note that these may change regularly).
Google Analytics
We use Google Analytics to track how visitors use our online shop. We have entered into a processor agreement with Google to make arrangements for handling our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally we have the IP addresses anonymised.
Security
We take security measures to limit misuse of and unauthorised access to personal data.
Retention periods
The personal data described above will be kept for as long as necessary to process your orders, including warranty. Thereafter, we retain this data for up to one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).
Third-party websites
This privacy statement does not apply to third-party websites that are connected to our online shop through links. We cannot guarantee that these third parties will handle your personal data reliably or securely. We advise you to read the privacy statement of these websites before using them.
.Changes to this privacy statement
.We reserve the right to make changes to this privacy statement. You are advised to consult this privacy statement regularly so that you are aware of any such changes.
Viewing and changing your data
For questions about our privacy policy or enquiries about accessing and changing (or deleting) your personal data, please contact us at any time using the details below.
You can also send us a request to view, amend or delete this data. You can also make a request to request a data export for data that we use with your consent, or give a reasoned indication that you want us to restrict the processing of personal data.
To prevent misuse, we may ask you to provide adequate identification when doing so. When it comes to accessing personal data linked to a cookie, you should send a copy of the cookie in question. You can find this in the settings of your browser. If the data is not correct, you can ask us to change it or have it deleted.
Authority of Personal Data
Naturally, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you have the right to lodge a complaint with the Personal Data Authority against these processing of personal data. You can contact the Personal Data Authority for this purpose.
Contact details
Purasana
Flinndal Nederland B.V.
Chamber of Commerce number: 34279072
VAT number: NL818290183B0
Phone number The Netherlands: +31 103 011 200
Telephone number Belgium: +32 280 856 25
