Frequently asked questions about: Order & Payment
How do I order from the webshop?
- Add the desired products to your basket.
- Review your order and enter your details.
- Select your preferred payment method and complete the payment; you will receive an immediate confirmation via email.
Are there any shipping costs?
Free delivery for orders over €40.00 (otherwise €3.95).
How can I order?
Ordering is very straightforward via our webshop or by calling our customer service:
From the Netherlands: +31 103 011 200
From Belgium: +32 280 856 25
How quickly will I receive my order?
If you order on a weekday before 22:00, your order will be delivered the next day by parcel post (delivery days are from Tuesday to Saturday). You will receive an email with a confirmation of receipt. Once your order has been dispatched, you will receive an email from PostNL with a track and trace link to follow your order.
Which payment options are available?
We offer various payment options for the Netherlands and Belgium.
Payment options for the Netherlands:
- iDeal
- Credit card
- Visa card
Payment options for Belgium:
- Mistercash
- Credit card
- Visa card
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Contact
Average waiting time: 2 business days
Get in touch via the contact form
Ifyou are a business, entrepreneur or have a BtoB question, please write to this email address: [email protected]
Average waiting time: 2 business days
Get in touch via the contact form
Ifyou are a business, entrepreneur or have a BtoB question, please write to this email address: [email protected]
Call us
Average waiting time: < 1 minute
Netherlands: +31 (0)10 3011 200
Belgium: +32 280 856 25
We can be reached from 09:00 to 17:00 on weekdays.
Average waiting time: < 1 minute
Netherlands: +31 (0)10 3011 200
Belgium: +32 280 856 25
We can be reached from 09:00 to 17:00 on weekdays.
Facebook Messenger
Average waiting time (during office hours): < 5 minutes
Go to Facebook Messenger
Average waiting time (during office hours): < 5 minutes
Send us a message via Facebook Messenger
