How do I make a complaint?

Question

Accepted Answer

Complaints Procedure
We do our utmost to deliver our products to your satisfaction. If you are not satisfied or have another complaint, we will, of course, resolve this. We believe it is important that everyone is satisfied with our service and products.

You can submit a complaint in the following ways:

Call us directly
If you would like to speak to us personally, call us on weekdays from 09:00 to 17:00 at our phone number +31 103 011 200 (from Belgium: +32 280 856 25). We will immediately look for a solution.

Send an email
Send an email with your query or complaint, and you will receive a response within one working day. Email: klantenservice@purasana.com.

Disputes Committee
We naturally hope it will not be necessary, but if we cannot find a satisfactory resolution, the complaint may be submitted to the disputes committee. Read more about this in the terms of delivery. Additionally, it is possible to submit the complaint to the Disputes Committee via the European ODR Platform.